Version: 1.1 Last update: Aug 15, 2026
1.1 Welcome to Lotería Del Rey (together with its sub-domains, content, brands and services, referred to as the "site"). Lotería Del Rey is a brand associated with Tarnelux Holdings Limited, a company incorporated under the laws of Belize, under registration number 000049289, with its registered office at Sea Urchin Street, San Pedro Town, Ambergris Caye, Belize.
1.2 This document ("Terms of Use" or "ToU"), together with the Supplemental Games Terms, the Privacy Policy, the Cookie Policy and the Terms of Services (collectively, the "Terms" or the "Site Terms"), set out the general terms and conditions of the contract between Tarnelux Holdings Limited ("We", "us", "our", the "Company", "Tarnelux Holdings") and any person registering with and subsequently accessing the Site as a registered user ("Player", "User", "you", "your") and, to the extent applicable, any person accessing the site as a visitor. You are required to carefully read and accept the Terms when registering an account on Lotería Del Rey. If, at any time, you do not accept the Terms, you may not use or continue to use the Site.
1.3 Tarnelux Holdings reserves the right to amend these Terms of Use, including any Services-specific rules, at any time. Should there be any material changes to these Terms, you will be promptly notified, and before accessing and using your account for the first time following such changes, you will be required to expressly reconfirm your acceptance of these Terms. If, following any such changes, you no longer wish to continue using the Services, you may withdraw all of your available funds and close your account.
1.4 In the event of minor or non-material changes to these Terms of Use, we will endeavor to notify you promptly, but we cannot guarantee this will always be possible. We encourage you to periodically review these Terms of Use, including checking their update date and version number, to ensure you are referring to the latest available version.
1.5 These Terms of Use are published in English and may be published in other languages. In the event of any discrepancy between the English version and versions in other languages, the version most beneficial to you shall prevail.
2.1 Tarnelux Holdings is licensed and regulated in Tobique First Nation by the Tobique Gaming Commission, under license number 0000085 issued on 10/07/2025, enabling it to offer Lottery Messenger Services, Instant Win Games and Lottery-Style Games (the "Games"). Instant Win Games are provided by G Gaming Limited, a company incorporated under the laws of the United Kingdom and holding a license from the UK Gambling Commission enabling it to provide critical gaming supplies. Lottery-Style Games are provided by EU Lotto Limited ("EUL"), a company incorporated and registered in Gibraltar and holding the following Gibraltar licenses: Betting RGL No. 066 and Gaming RGL No. 085. Full information on EUL and the terms applicable to Lottery-Style Games is provided in the Supplemental Games Terms section below.
2.2 At any time, you may verify our license's operational status either:
2.3 The Merchant of Record for Lotería Del Rey is Elidessa Limited, a company registered in Cyprus (registration number HE 477602), with its registered office at Cheilonos 2A, The Riverside Forum, 2nd Floor, 1101 Nicosia, Cyprus. While this agreement is between Tarnelux Holdings Limited and its users, Elidessa Limited assumes liability for the funds deposited by the user.
2.4 Tarnelux Holdings Limited operates Lottery Messenger Services as an independent ticket-purchasing service and is neither associated with nor endorsed by MUSL, Française des Jeux or Loterías y Apuestas del Estado, nor any company that manages any product for which its services are used.
3.1 The Site is not intended for individuals under the age of eighteen (18) (or any higher applicable age in the relevant country). If you are under 18 years of age (or the higher applicable age), you are prohibited from opening an Account (defined below) and using the Services (defined below).
3.2 If it comes to our attention, through reliable means, that a User is under the age of 18 (or the higher applicable age), we may, to the extent applicable, cancel that User's Account and/or access to the Site and withhold any winnings existing in the account balance.
3.3 It is your responsibility to access and use the Site and the Services in accordance with the Terms, applicable legal restrictions, legality of use requirements, the Responsible Gaming Policy (see Section 14), and all applicable laws and regulations. It is your responsibility to verify that your access to and use of the Site and the Services is legal from the territory in which you are playing.
3.4 The Site is intended for private use and recreational purposes only.
4.1 The Site: (i) provides information about leading worldwide official lotteries (each a "Lottery") and lottery raffles (each a "Lottery Raffle") provided by independent official lottery operators (each a "Lottery Operator") and lottery raffle operators (each a "Lottery Raffle Operator"), (ii) enables registered Site users ("Users") to purchase lottery tickets or lottery raffle ticket shares for specific and separate Lottery draws (each a "Lottery Draw") or lottery raffle draws (each a "Lottery Raffle Draw") by means of the Site's messenger services ("the Messenger Service") and to play virtual games with winning numbers drawn by a certified and tested random number generator, including but not limited to Scratchcards, casino-style games, bingo, etc. ("Instant Win Games" or "IWG") and Lottery-Style Games; and (iii) offers Services (defined below) to Users, all subject to and in accordance with these Terms. A complete list of the Lotteries for which we offer our Messenger Services and the schedule for each Lottery Draw, as well as a complete list of the IWGs and their related payouts, is made available on the Site.
4.2 Subject to applicable registration requirements and your compliance with these Terms, we offer certain services in connection with the Site ("Services"), including: the Lottery Ticket Service (see Section 10.2), the See Your Ticket Service (see Section 10.17), the Syndicate Play Service (see Section 10.6), the Lottery Raffle Ticket Service (see Section 10.8), the Prize Collection Service (see Section 10.21), the Subscription Service (see Section 10.30), Instant Win Games (see Section 10.39), and the Complaint and Disputes Service (see Section 13).
4.3 We hereby grant you permission to access and use the Site, provided that you comply with these Terms and applicable law and do not: (i) copy, distribute or modify any part of the Site without our prior written authorization; (ii) use, modify, create derivative works of, transfer (by sale, resale, license, sublicense, download or otherwise), reproduce, distribute, display or disclose Content, except as expressly authorized herein; (iii) disrupt servers or networks connected to the Site; (iv) use or launch any automated system (including, without limitation, "robots" and "spiders") to access and/or use the Site; (v) use the communications systems provided by the Site to send unsolicited or unauthorized commercial communications; (vi) use the Site for fraudulent or deceptive purposes; and/or (vii) circumvent, disable or otherwise interfere with security-related features of the Site or features that prevent or restrict the use or copying of any Content or that impose limitations on the use of the Site. We reserve all rights not expressly granted herein and on the Site.
4.4 Important notice regarding the use of payment cards on the Site: online gambling may be illegal in your jurisdiction. If so, you are not permitted to use your payment card to complete transactions on this Site. We recommend that you keep a copy of your transaction records and of Tarnelux Holdings' Site Terms of Use.
5.1 In order to use some of the Services, you must first create an account (an "Account") and submit certain mandatory information to us in connection with your Account. You may decide whether to submit information to us; however, if you choose not to submit mandatory information, you may be unable to open an Account and use certain Services.
5.2 By submitting your application to open an Account, you agree to comply with these Terms of Use at all times. You also warrant and represent that you are:
5.3 When creating your Account, you must provide accurate and complete information, including your full name, date of birth, residential address, contact email address and personal telephone number. You must thereafter keep this information up to date.
5.4 It is your responsibility to declare all personal data correctly. We reserve the right to immediately close your account and to refuse, withhold and/or void payments if you have made false statements regarding your personal data, including without limitation your age, whether intentionally or not.
5.5 It is your responsibility to provide a valid email address and a valid telephone number. We may verify the contact details you have provided by means of a validation link sent to your email address and/or a validation SMS sent to your telephone number. We reserve the right to suspend your account if we are unable to satisfactorily verify your contact details.
5.7 When creating your Account, you will be assigned a username based on the email address provided, and you will be asked to choose a password. You are solely responsible for all activity that occurs on your Account, and you must keep your Account login details, including your password, protected and secure any email address, personal computer and device through which your Account can be accessed (including, without limitation, by keeping your password(s) protected and locking your screen). We also advise you to log out after each gaming session and not to leave your computer unattended while logged in, so as to prevent anyone from using your account without your consent. You must immediately notify Tarnelux Holdings of any security breach or unauthorized use of your account, and in any event, Tarnelux Holdings shall not be held liable for any unauthorized use of your account other than that resulting from Tarnelux Holdings' own fault. For the avoidance of doubt, if one or more bets are placed using your login details, they will be deemed to have been made by you and will accordingly be accepted and considered valid.
5.8 Without limiting the foregoing, if you are (i) an employee, director, officer or agent of Lotería Del Rey or any affiliated entity, or (ii) a person connected with the management or operation of a Lottery Draw, including any Lottery Operator and its employees; or (iii) a spouse, common-law partner, parent, sibling, child or close family member of any of the persons referred to in (i) and (ii) above; or (iv) located in Afghanistan, the Canadian provinces of New Brunswick and Ontario, China, Cuba, the Central African Republic, the Democratic Republic of Congo, Haiti, Iran, Iraq, Israel, Libya, Myanmar, North Korea, Russia, Somalia, South Sudan, Syria, the United Kingdom, the United States, Yemen, Venezuela, or any country blacklisted by the Financial Action Task Force (FATF) or other institutions dedicated to the prevention of money laundering and the use of the financial system for terrorist financing ("Prohibited Jurisdictions"), or (v) any person listed on the designation lists of the European Union or the United Nations Security Council, then you are prohibited from opening an Account and from participating or continuing to participate in any Services.
5.9 We reserve the right to add and/or remove any country from the above list of Prohibited Jurisdictions.
6.1 Tarnelux Holdings manages Players' Accounts and calculates available funds, pending funds, betting funds, and the amount of winnings. Unless proven otherwise, these amounts are deemed final and accurate.
6.2 You are limited to opening only one account, or having only one active account, at any given time. You are only permitted to make deposits to, or request withdrawals from, your Account in accordance with Sections 7 "Transfer of Funds to Your Account – Deposits" and 8 "Transfer of Funds from Your Account – Withdrawals" below; it is prohibited to sell, transfer and/or acquire accounts to/from other players, as well as to transfer funds between accounts.
6.3 Accounts do not bear interest. No interest will be paid on any funds, regardless of the amount, held in your account. Tarnelux Holdings is not, and does not purport to be, a financial institution.
6.4 With respect to your account, we reserve the right, at any time, to:
6.5 Dormant Accounts
A dormant account is an account with a real-money balance that has had no transactions for at least six (6) consecutive months. Tarnelux Holdings may contact you by email, sent to the email address listed on your account, up to thirty (30) days before your account becomes dormant. Once an account becomes dormant, Tarnelux Holdings reserves the right to charge an administrative fee of 5 EUR (or the equivalent in any other currency) per month on your account.
7.2 You acknowledge and agree that if (i) you choose to carry out a transaction on the Site (for example, paying for your participation with your credit card); or (ii) the funds in your account are insufficient to pay for a transaction you have entered into, then Tarnelux Holdings may charge that credit card, or the credit card you have designated on your account, and you hereby authorize us to charge your expenses to that credit card (or any replacement card).
7.3 If you choose to use the Subscription Service to submit orders on a recurring basis, we may collect the order price through a recurring payment using your designated payment method (including by credit card). In this regard, Tarnelux Holdings may store your payment credentials, including the primary account number, cardholder name and expiration date ("Credentials on File"), and may submit periodic charges without further authorization from you. This authorization remains in effect until canceled.
7.4 You agree: (i) to provide only valid and current credit card and billing information; (ii) that we may use the tools, software or services of third-party service providers to process transactions on our behalf; (iii) that you are responsible for any card issuer processing fees related to payments and recurring payments; (iv) except as expressly stated herein, that all orders and purchases are final and cannot be canceled or refunded; (v) that if payment is not received by us for any reason from your card issuer, you agree to promptly pay any amounts owed to us upon request, and, where applicable, Tarnelux Holdings may charge a reasonable declined-payment fee; and (vi) that any failure or inability by Tarnelux Holdings to process a payment under these Terms does not relieve you of your payment obligations.
7.5 We reserve the right to impose certain conditions on the use of particular payment methods and to change the available payment methods without notice. We do not guarantee that all payment methods will be available at all times.
7.6 Except as expressly stated in these Terms, you acknowledge and agree that all your participations, bets, and fees and/or payments made to Tarnelux Holdings in connection with your use of the Site, its services and purchases, are non-refundable.
7.7 If you reasonably believe that we have charged an incorrect amount, you may notify us and request a refund. The tools in your account should allow you to do so. In any case, you may contact us through our customer service. Please note that we will not consider such a refund request unless it includes all details of the disputed transaction, including relevant dates, payment details, and a brief explanation of why the amount is being disputed. If, at our sole discretion, we determine that an amount was charged incorrectly, we will refund that amount as your sole remedy.
7.8 If you are not (fully) satisfied with our services after making your first purchase with us, you have the right to request a full refund of that purchase. You may contact customer service to make such a request, providing full details of the purchase, including the relevant purchase date, payment details, and a brief explanation of why you are dissatisfied with our services. Please note that our money-back guarantee applies only to your first purchase on the Site and not to subsequent purchases. You may request this type of refund up to six months after your first purchase.
7.9 Tarnelux Holdings will not accept any deposit of funds that it believes were obtained through unlawful or fraudulent means, and will monitor all transactions in order to prevent money laundering. Any transaction that Tarnelux Holdings deems suspicious will be reported to the relevant authorities.
8.1 In connection with your use of the Site and Services, the following types of money or credit may be transferred to you or credited to your Account: (i) Winnings; (ii) Syndicate Prize Shares; (iii) the cash value of funds you deposit into your Account for use on the Site ("Deposits"); (iv) Bonuses, including any promotional amounts granted in the form of bonuses, such as cashbacks; and/or (v) Refunds. Winnings, Syndicate Prize Shares, Deposits and Refunds are collectively referred to below as "Real Money". Bonuses are credited to your Account and are referred to below as "Bonus Money". Your entitlement to any Real Money and/or Bonus Money is subject to and in accordance with these Terms. Bonus Money credited to Users' accounts is valid for a period of six (6) months from the date of crediting. At the end of this period, the Bonus Money will be removed from the User's account following prior notice by email.
8.2 By using our Services, you agree to comply with the following withdrawal limits applicable to Instant Win Games:
8.2.1 Casino-Style Games Withdrawal Limits.
Withdrawal limits are determined based on the total cumulative deposits made over the lifetime of the User's account and are categorized into the following tiers:
To be eligible for any casino withdrawal (including winnings and/or wagers), the User must have wagered a minimum of twice (2x) the amount of their most recent deposit.
8.2.2 Scratchcard Withdrawal Limits.
Withdrawals of funds won through Scratchcards are subject to a maximum monthly limit of $15,000, regardless of the User's deposit level.
8.3 Use of Real Money.
Real Money is transferred to your Account and may be used in connection with your future transactions on the Site (for example, Placing Orders or purchasing an Instant Win Game). You may withdraw any unused Real Money at any time in accordance with Section 8 below.
8.4 Use of Bonus Money.
Bonus Money is credited to your Account and may only be used in connection with your future transactions on the Site (for example, to Place Orders or purchase an Instant Win Game). You may not withdraw the cash or monetary value of unused Bonus Money from your Account.
8.5 Bonus credits are not counted as deposited funds for purposes of your deposit limit, but are counted as spent funds for purposes of your spending limit.
8.6 If you Place an Order or purchase an Instant Win Game via the Site, we will first debit any Bonus Money available in your Account. If there is insufficient Bonus Money to cover the transaction, we will debit any Real Money available in your Account.
8.9 At least one Order must be Placed, or an Instant Win Game purchased, before you are permitted to withdraw funds you have deposited into your Account that have not been used to Place an Order or purchase an Instant Win Game.
8.10 You are solely and fully responsible for reporting and paying any and all taxes and charges arising from or imposed on amounts paid or transferred to you by the Site under these Terms. You acknowledge and agree that the Lottery Operator or Lottery Raffle Operator may withhold a portion of your Prize or Syndicate Prize Share and remit it to the relevant tax authority on your behalf.
8.11 To the extent that we credit or transfer amounts to you under these Terms, we will do so in the same currency that you have designated in your account for making payments to Tarnelux Holdings ("Designated Currency"). You may choose your Designated Currency from a list of currencies displayed on the Site. You may change your Designated Currency at any time by accessing your Account and using the Site Tools. Please note that each time you change your Designated Currency, the funds in your Account will automatically be converted into the new currency, and we may charge you a currency exchange fee for each conversion; the amount of this fee is displayed on the Site.
9.1 Overview
These terms govern how you may deposit and withdraw using cryptocurrencies ("Virtual Assets") on the Tarnelux platform. By using crypto for payments, you confirm that the assets originate from lawful sources, that you control the wallet used, and that you accept these conditions.
9.2 Supported Cryptocurrencies and Networks
Tarnelux currently accepts the following cryptocurrencies and blockchain networks for deposits and withdrawals through its approved payment partner.
Tarnelux reserves the right to amend the list of supported cryptocurrencies and blockchain networks as needed, reflecting operational, technical, or regulatory considerations.
Important:
9.3 Deposits
9.4 Withdrawals
9.5 Wallet Ownership and Self-Hosted Wallets
9.6 Exchange Rates and Volatility
9.7 Compliance and Risk Controls
9.8 Security and Account Protection
9.9 Travel Rule and Data Sharing
9.10 Restricted Jurisdictions
Tarnelux does not process crypto transactions for customers located in, or originating from, jurisdictions subject to sanctions or AML/CFT restrictions. Transactions from such regions will be blocked or returned.
9.11 Amendments
Tarnelux may revise these terms at any time to reflect operational, legal, or regulatory updates. The current version is always available on our website, and continued use of crypto services implies acceptance of any changes.
10.1 Each Lottery Draw or Lottery Raffle Draw is conducted by the relevant Lottery Operator or Lottery Raffle Operator. Your participation in each Lottery Draw or Lottery Raffle Draw is subject to the terms and conditions of the relevant Lottery Operator or Lottery Raffle Operator ("Lottery Operator Rules"). While we provide a complete and detailed overview of each Lottery we offer on the Site, by Placing an Order you agree to independently review and comply with the applicable rules in effect.
The Lottery Ticket Service
10.2 We (i) make certain tools available on the Site so that Users can complete and submit online orders in connection with the Messenger Services we offer relating to Lottery Draws ("Orders"); (ii) engage Local Representatives to locally purchase a Lottery Ticket on our Users' behalf from Lottery Operators, in accordance with the User's Order (respectively, "Local Representative"; "Lottery Ticket"); (iii) display Lottery Draw results on the Site; (iv) where applicable, collect winnings from Lottery Operators and credit the Account (defined below) of an eligible User; and/or (v) where applicable, facilitate the hand-delivery of a Winning Lottery Ticket (defined below) to eligible Users (collectively, the "Lottery Ticket Service").
10.3 To participate in the Lottery Ticket Service, the Syndicate Play Service (defined below in Section 10.6), or the Lottery Raffle Ticket Service (defined below in Section 10.8), you must (i) have registered a valid account and maintain an active account; and (ii) comply with these Terms. A User who satisfies these conditions and lawfully purchases a Lottery Ticket, Syndicate Share, or Lottery Raffle Ticket Share through our Messenger Services shall accordingly own the purchased Lottery Ticket, Syndicate Share, or Raffle Share (as applicable) from the time the Lottery Ticket is purchased on the User's behalf or, with respect to Syndicate Shares and Lottery Raffle Ticket Shares, from the time the transaction is successfully completed, as set out in Section 10.14.
10.4 If you wish to use our Messenger Service to participate in a Lottery Draw, a Lottery Syndicate, or a Lottery Raffle Draw, you must use the Site Tools to (i) complete an Order by choosing the type of lottery form and entering your numbers on each line, or by choosing the type of Lottery Syndicate and the number of shares, or by choosing the Lottery Raffle Ticket and the number of shares (as applicable); (ii) submit the completed Order; and (iii) pay the price for submitting the Order ("Order Price"). Completing, submitting and paying for an Order as detailed in this clause are hereinafter collectively referred to as "Placing an Order".
10.5 The Site enables Players to purchase Shares in a possible future Prize derived from a set of Lottery Tickets ("Syndicate Play" or "Syndicate Play Service"). The Syndicate Play Service does not allow you to choose the members of a Syndicate.
10.6 Syndicate Play offers you the opportunity to purchase one or more equal portions of ownership in a Syndicate ("Shares"), to the extent such Shares are available.
We determine:
The Site will display the Total Shares, the Lines played, and the remaining Shares available for purchase in the Syndicate, prior to your purchase of any Shares.
10.7 By purchasing a Share, you will not own any specific Lottery Ticket or Line purchased by the Syndicate; these will instead be owned by us as manager of the Syndicate. The portion due to you of any Prize resulting from Winning Lottery Tickets purchased on behalf of a Syndicate ("Syndicate Prize") will correspond to the percentage of Shares you purchased relative to the Total Shares in that Syndicate ("Syndicate Prize Share"). Any Shares not purchased by Site users shall be owned by us.
10.8 The Site enables Players to purchase shares in official Lottery Raffle Tickets for the world's biggest Lottery Raffle Draws (the "Lottery Raffle Ticket Service"), provided by independent official Lottery Raffle Operators.
10.9 To the extent that such shares ("Lottery Raffle Ticket Shares") are available, the following is predetermined:
The Site will display the Total Lottery Raffle Ticket Shares, the pre-printed codes, and the remaining Lottery Raffle Ticket Shares available for purchase in each Lottery Raffle Ticket, prior to your purchase of any Lottery Raffle Ticket Shares.
10.10 In the case of a Lottery Raffle Ticket Share, to the extent that such Lottery Raffle Ticket is a Winning Ticket, you may be entitled to a prize ("Raffle Prize") paid by the Lottery Raffle Operator. The amount of the Prize is determined solely by the Lottery Raffle Operator.
10.11 The portion due to you of any Prize resulting from a winning Lottery Raffle Ticket will correspond to the number of Lottery Raffle Ticket Shares you purchased relative to the total number of Lottery Raffle Ticket Shares. The payout per Lottery Raffle Ticket Share is displayed on the Site. Any Lottery Raffle Ticket Shares not purchased by Site users shall be returned to the Lottery Raffle Operator.
10.12 The Syndicate Play Service and the Lottery Raffle Ticket Service may not be available in combination with other services or features offered on the Site, including but not limited to our Subscription Service.
10.13 The Order Price
10.14 Confirmation of Service Price Payment
a) Confirmed Payments — upon our receipt of the Order Price, we will send you an email payment confirmation. You may also view information about your Ticket, Syndicate Share or Lottery Raffle Ticket Share, including your payment details and the name and date of the Lottery Draws or Lottery Raffle Draw, in your Account.
b) Pending Payments — in the unlikely event of a delay in payment (for example, due to technical issues in processing a transaction) between your submission of an Order and payment of the Order Price and our receipt of your payment, the status of the transaction will remain pending until we receive the Order Price.
10.15 We stop accepting Order submissions for the Lottery Ticket Service and the Syndicate Play Service a certain number of hours before the relevant Lottery Draw is performed by its Lottery Operator ("Cut-Off Time"). We display on the Site the time remaining until the Cut-Off Time for each Lottery Draw. We reserve the right, in our sole discretion, to determine the length of the Cut-Off Time. Please note that once the Cut-Off Time for a particular Lottery Draw has passed, you will no longer be able to submit an Order for it.
10.16 Following our receipt of an Order and the Order Price, we engage a Local Representative to purchase the related Lottery Ticket on the User's behalf from the Lottery Operator. We use commercially reasonable efforts to ensure that each Lottery Ticket complies with, and is lodged in accordance with, the timeframes set out in the relevant Lottery Operator Rules. You acknowledge that, since Lottery Tickets are purchased locally immediately following your submission of the Order, you have no option to cancel your Order, and you agree that your submission of an Order and payment of the related Order Price is final, non-cancellable, non-transferable and non-refundable (except as expressly set out in these Terms). In the event of any inconsistency between the numbers appearing on an Order and a Lottery Ticket, the numbers on the Lottery Ticket will prevail.
10.17 You may view scanned copies of your Lottery Tickets or Lottery Raffle Ticket Shares in your Account (the "See Your Ticket Service"). You acknowledge that uploading scanned copies of Lottery Tickets takes time, and that there may be a delay between the time the Lottery Ticket is purchased and the time a copy is made available for you to view.
Because the scanned copy of a ticket may give rise to possible misuse due to the presence of certain details, such as optical codes, serial numbers, etc., we reserve the right to replace such scanned copy with a graphic representation of the purchased ticket, containing the same material elements as that ticket.
10.18 We reserve the right to decline, refuse or limit any Order placed via the Site and/or to decline or refuse to provide, or to limit the provision of, any Service. No charge will be made for any Order that is not accepted.
10.19 Following each Lottery Draw, the Lottery Operator publishes the final and conclusive winning numbers ("Winning Numbers"). To the extent that a Lottery Ticket includes Winning Numbers, you may be entitled to a cash prize payable by the Lottery Operator ("Prize"). The number of Winning Numbers you need to obtain to be entitled to winnings in connection with a Lottery Draw, as well as the amount of any Prize, is determined solely by the Lottery Operator. We use commercially reasonable efforts to publish the official Lottery Draw results, including the Winning Numbers and Prizes, on the Site as soon as possible following their official publication by the affiliated Lottery Operator. If your Lottery Ticket is a winning ticket ("Winning Lottery Ticket"), we will send a notification to your designated messenger account and (if you have chosen to participate in our alert service) an SMS to your designated mobile phone number, informing you that the Lottery Ticket is a Winning Lottery Ticket.
10.20 The Site distinguishes between the following prize categories: (i) the top prize in a particular Lottery Draw or Lottery Raffle Draw ("Jackpot"), prizes subject to local tax in the jurisdiction of the Lottery Operator or Lottery Raffle Operator ("Locally Taxed Winnings"), and prizes of more than US$2,500; and (ii) prizes that are neither a Jackpot nor Locally Taxed Winnings ("Secondary Winnings").
10.21 If you have won a Jackpot, Locally Taxed Winnings, or a prize of more than US$2,500, you are responsible for personally collecting the Prize from the relevant Lottery Operator or Lottery Raffle Operator, in accordance with Clause 10.25 below. Notwithstanding the foregoing, Tarnelux Holdings may, at its sole discretion, offer to collect the Prize on your behalf from the relevant Lottery Operator or Lottery Raffle Operator and transfer the Prize to you (the "Prize Collection Service"). Please note that you may be required to open a local bank account in the jurisdiction of the Lottery Operator or Lottery Raffle Operator in order to receive your winnings, and you will be solely responsible for complying with any such requirements.
10.22 If you have won Secondary Winnings of up to US$2,500 (inclusive) or any Prize from a winning Syndicate ticket, you agree that we will collect the Winnings on your behalf from the relevant Lottery Operator or Lottery Raffle Operator and transfer the Winnings to your Account, in accordance with our Prize Collection Service.
10.23 You expressly acknowledge and agree that (i) if we collect the Prize, Syndicate Prize Share or Raffle Prize on your behalf and transfer it to your Account, we may deduct associated bank transfer costs from the amount of the Prize, Syndicate Prize Share, or Raffle Prize; and (ii) where applicable, the Lottery Operator or Lottery Raffle Operator may deduct taxes, withholdings or other amounts from the Prize, Syndicate Prize Share or Raffle Prize, in accordance with its rules.
10.24 We use commercially reasonable efforts to transfer the Prize, Syndicate Prize Share or Raffle Prize to you promptly after our actual receipt of it from the Lottery Operator or Lottery Raffle Operator, in accordance with the waiting period stipulated by that operator for the delivery of the prize/funds. You acknowledge and agree that if, for any reason, the Lottery Operator or Lottery Raffle Operator fails to deliver the Prize, Syndicate Prize Share, or Raffle Prize to us, then (i) we will have no obligation to credit your Account with a corresponding amount; and (ii) in the case of a Winning Lottery Ticket or Lottery Raffle Ticket Share purchased through the Lottery Messenger Service, we will make the Winning Lottery Ticket or Raffle Ticket Share available to you, in which case you may choose to personally collect your Prize from the Lottery Operator or Lottery Raffle Operator.
10.25 If you are required to personally collect your Prize directly from the relevant Lottery Operator or Lottery Raffle Operator, we will arrange for one of our representatives to meet you at our offices (or another location of our choosing) in the country of the Lottery Operator or Lottery Raffle Operator ("Territory") and hand-deliver your Winning Lottery Ticket or Lottery Raffle Ticket Share to you. You agree to cooperate with Tarnelux Holdings, or its representative, to facilitate your taking possession of the Winning Lottery Ticket or Lottery Raffle Ticket Share. You agree that, prior to taking possession of your Winning Lottery Ticket or Lottery Raffle Ticket Share, you must first sign a legal waiver and release stating that you (i) have taken, or are taking, possession of the Winning Lottery Ticket or Lottery Raffle Ticket Share; (ii) are personally responsible for collecting the Prize directly from the relevant Lottery Operator or Lottery Raffle Operator; and (iii) waive any legal or equitable claims, rights or remedies you may have against Tarnelux Holdings and the Local Representative with respect to your collection, or non-collection, of the Prize. Under no circumstances shall Tarnelux Holdings be obligated to pay you an amount equal to what a Lottery Operator or Lottery Raffle Operator may fail to pay you.
10.26 Tarnelux Holdings reserves the right to require Players receiving Prizes of US$100,000 (one hundred thousand US dollars) or more to attend a prize handover ceremony open to media of Tarnelux Holdings' choosing, and to give one or more interviews. The Player may still choose to remain anonymous.
10.27 If you are not located in the Territory, you acknowledge that you may need to travel to the Territory to personally collect your Prize or Syndicate Prize Share, as applicable ("Travel"). You are solely responsible for your Travel to and from the Territory, and (except to the extent expressly stated in Section 10.28 below) for all related costs and expenses, including, without limitation, travel, accommodation and subsistence costs.
10.28 Notwithstanding Section 10.27 above, if you (i) have won a Prize or Raffle Prize of more than US$2,500, or a Syndicate Prize Share of more than US$100,000; (ii) do not currently reside in the Territory; and (iii) are required, in accordance with these Terms, to travel to the Territory to personally collect your Prize, Syndicate Prize Share or Raffle Prize, as applicable, we will pay your reasonable and justified travel expenses (at our sole discretion). You acknowledge that our payment of travel expenses may be conditioned on your participation in certain marketing-related activities in connection with your collection of the Prize or Syndicate Prize Share, as applicable, from the Lottery Operator or Lottery Raffle Operator in the Territory.
10.29 If you travel to collect your Prize, Syndicate Prize Share or Raffle Prize, as applicable, you agree that you remain solely responsible for, and shall: (i) obtain all visas and permits necessary to enter the Territory; (ii) secure travel insurance (which must cover your medical expenses, injuries and property damage); (iii) obtain all necessary medical vaccinations, approvals and/or consents; and (iv) comply with any Lottery Operator Rules or Lottery Raffle Operator Rules requiring the completion and submission of specific forms and/or documents prior to receiving a Prize (collectively, "Travel Requirements"). You acknowledge that your failure to obtain or comply with certain Travel Requirements may prevent you from collecting your Prize, Syndicate Prize Share or Raffle Prize, as applicable. You undertake and agree that Travel is entirely at your own risk. You hereby waive any legal or equitable claim, right or remedy you may have against Tarnelux Holdings with respect to:
(a) any Travel, including without limitation any incidents, injuries, illnesses or losses you may suffer in connection with the Travel; and
(b) your failure to obtain or comply with any Travel Requirements, including where this prevents you from collecting your Prize or Syndicate Prize Share.
The Subscription Service
10.30 The Site allows you to automatically participate, by means of our Messenger Service, in a specific Lottery on a periodic basis (the "Subscription Service").
10.31 If you choose to subscribe to the Subscription Service and register for a specific Lottery, we will use our Messenger Services to enable you to participate in each draw of that chosen Lottery. You acknowledge that the frequency of Lottery Draws each week depends on the Lottery to which you choose to subscribe (for example, some Lotteries hold a draw once a week, while others hold draws two or three times a week).
10.32 You may choose to simultaneously join an unlimited number of subscriptions (for different Lottery Draws).
10.33 By default, your participation in any Lottery through the Subscription Service will be based on the numbers you designate when you begin participating in the Subscription Service ("Subscription Numbers"). You may use the Site Tools at any time to replace your Subscription Numbers with numbers you have designated in the "My Numbers" feature of your Account.
10.34 You agree that your subscription and the corresponding payment obligations will remain active until you use the Site Tools to suspend or deactivate your participation in the Subscription Service, which you may do at any time (you may also use the Site Tools to reactivate your participation in the Subscription Service).
10.35 For as long as you participate in the Subscription Service, you will be charged the Order Price for each Lottery Draw in which you participate.
10.36 We endeavor to purchase each Lottery Ticket on the User's behalf as soon as the Site begins accepting Orders for a Lottery Draw. You therefore acknowledge that if you decide to suspend or deactivate your participation in the Subscription Service, you may still be charged, and you agree to pay, the Order Price for the next upcoming Lottery Draw.
10.37 You acknowledge that the Order Price for each Lottery Draw may be subject to change for a number of reasons, including:
10.38 You agree that we may automatically debit your Account in connection with your participation in the Subscription Service. If your Account does not contain sufficient funds to pay for your participation in the Subscription Service, then (i) we will charge your payment method (for example, the credit card designated on your account), and you hereby authorize us to do so; or (ii) we will not purchase your Lottery Ticket on your behalf, in which case we will send an email to your designated email address informing you that the transaction could not be completed due to insufficient funds.
Instant Win Games.
10.39 The Site allows Users to play Instant Win Games, such as Scratchcards, slot-style games, bingo, etc. You may purchase one or more Instant Win Game participations. The amount of money wagered for each Instant Win Game, including service fees (the "Stake"), is displayed in the Instant Win Games section of the Site. The Prize to which you may be entitled if you win an Instant Win Game is also displayed in the Instant Win Games section of the Site.
10.40 Each Instant Win Game has a different Stake, different Prizes, and a different payout table (the "IWG Prize"). The rules and payout tables for all Instant Win Games are displayed in the Instant Win Games section of the Site. We encourage you to carefully read the rules before purchasing an Instant Win Game.
10.41 If you wish to use our Services to purchase an Instant Win Game, you must use the Site Tools to:
10.42 If a purchased Instant Win Game participation is not played within two months of the date of purchase, we reserve the right to play the Instant Win Game on your behalf, cancel the Instant Win Game, or take any other action, at our discretion. Any Prize won will be paid into your Account.
10.43 If you win an Instant Win Game, the IWG Prize will be transferred to your Account. You expressly acknowledge and agree that the IWG Prize may be subject to taxes, fees, withholdings and other deductions, and that you will be solely and fully responsible for declaring and paying any applicable taxes, fees, withholdings and deductions.
10.44 The Company reserves the right to discontinue or modify Instant Win Game formats, or to add new Instant Win Games, at its sole discretion, without providing reasons.
10.45 You acknowledge that:
a) When accessing the Site and participating in the Instant Win Games offered, you do so at your own risk.
b) The Company shall not be liable for any downtime, server disruptions, lag, or any technical or political disruption to the IWGs. In the event of a malfunction, all Instant Win Games are void. Refunds may be granted solely at the Company's discretion.
c) In the event of a malfunction (or if you are later informed) of an IWG or its interoperability, any Stake placed during such malfunction will be deemed invalid, and the result null and void, regardless of whether winnings were paid out. Winnings obtained from a malfunctioning Instant Win Game shall remain the property of the Company. Any Stake derived from such winnings and played in one or more subsequent rounds of the Instant Win Game, and its result, will likewise be deemed invalid and null and void. You will be required to immediately return to the Company any winnings obtained under this clause, whether or not demand is made.
d) To the fullest extent permitted by law, the Company disclaims all liability for any cost, expense, loss, damage, claim and/or liability to you (the Player) or any third party, however arising, in connection with the Site or its content, or your use of the Site or participation in an Instant Win Game; including, without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communications or failed lines, misuse of the Site or its content by anyone, or any errors or omissions in content. In any event, the Company's maximum liability arising out of or in connection with any of the foregoing events, whether in contract, tort, breach of warranty or otherwise, shall not exceed €100 in each particular instance.
11.1 From time to time and subject to compliance with these Terms of Use, we may offer you bonuses or other promotional benefits, including welcome bonuses, free spins, no-deposit bonuses, etc., by crediting your Account as part of a commercial promotion or marketing campaign. If you do not wish to participate in a bonus or promotion, you may opt out at any time by forfeiting your bonus funds.
12.1 If the processing of an Order or purchase that has been placed or made is interrupted by a system failure of any kind and cannot be completed, the amount of the Order or purchase will, as applicable, be refunded to your Account.
12.2 We reserve the right to terminate placed Orders and bets without notice whenever we deem it necessary, due to software issues or other errors.
12.3 In the event that information, including without limitation odds and payout tables, is incorrectly published on the Site, we will take steps to rectify and amend the data in our system to reflect the correct information. Any winnings affected by the publication of incorrect information will also be amended accordingly.
13.2 When submitting a complaint, please be sure to include clear information regarding your identity and all details relevant to the cause of your dissatisfaction, so that we can clearly identify the issue. We use commercially reasonable efforts to respond as quickly as possible, and will do so within 10 days from the date the complaint was submitted to us (this period may be extended by a further 10 days, if necessary, in the event of delay due to external factors).
13.4 Both parties must comply with the decision of the Alternative Dispute Resolution. For very serious complaints, if you remain dissatisfied with the resolution of your complaint by Tarnelux Holdings and eCOGRA, you reserve the right to submit the complaint to the Tobique Gaming Commission, no earlier than seven (7) days and no later than six (6) months after the date on which the subject matter of the complaint first arose.
13.5 For complaints relating to data protection, please refer to the Privacy Policy.
13.6 Tarnelux Holdings undertakes to respond to complaints within a reasonable time from the date on which the competent authority provided the communication.
14.1 Tarnelux Holdings is committed to adopting and encouraging a responsible attitude toward betting and gaming, and in this regard we: (i) prohibit any person under the age of 18 (or the legal age in the relevant country) from opening an account, using our services and purchasing Instant Win Games; (ii) recommend that all users set limits for participation in Lottery Draws and the purchase of Instant Win Games; and (iii) discourage users from relying on lotteries or Instant Win Games as a source of income or to repay debts. If you feel that you are using our services or purchasing Instant Win Games irresponsibly, we encourage you to stop using them and close your account using the tools we make available on the Site. These include the following:
14.2 If you wish to increase a self-exclusion or decrease a financial limit, these changes will take effect immediately upon receipt of the notification. If you wish to increase a financial limit you have set, this change will only take effect twenty-four (24) hours after the request is received.
14.4 We will use all reasonable efforts to enforce our responsible gaming policies and to provide you with support, assistance and guidance in using our responsible gaming tools; nevertheless, we accept no liability if you continue to play and/or seek to use the Site with the intention of deliberately avoiding the relevant measures in place, and/or if we are unable to enforce these measures for reasons beyond our reasonable control.
15.1 The content of the Site, including, without limitation, text, documents, descriptions, products, technology, software, graphics, photos, sounds, videos, interactive features and services (collectively, the "Content"), together with the trademarks, service marks and logos contained therein (the "Marks"), are the property of Tarnelux Holdings and/or its licensors and may be protected by applicable copyright, trademark, patent or other intellectual property laws and treaties. The Content may include general information about lotteries, Lottery Draws, results and winnings in connection therewith, as well as information about the odds of winning a Lottery Draw. Tarnelux Holdings and/or its licensors reserve all rights not expressly granted in and to the Site and the Content.
15.2 The Content of the Site is provided to you "AS IS" for your information and personal use only and may not be used, modified, copied, distributed, transmitted, broadcast, displayed, sold, licensed, decompiled or otherwise exploited in any manner for any other purpose without our prior written consent. If you download or print a copy of the Content for your personal use, you must retain all copyright notices and other proprietary notices contained therein. All other trademarks, service marks and logos used on the Site are the trademarks, service marks or logos of their respective owners.
16.1 The Site may contain links to third-party websites that are neither owned nor controlled by Tarnelux Holdings. We are not affiliated with, have no control over, and assume no responsibility for the content, privacy notices or practices of third-party websites. You expressly release Tarnelux Holdings from any liability arising from your use of any third-party website. Accordingly, we encourage you to read the terms and conditions and privacy statement of each third-party website you choose to visit.
17.1 This section applies whether or not the services provided on the Site are for payment. Applicable law may not permit the exclusion of certain warranties. Accordingly, some of the exclusions set out herein may not apply to you.
17.2 The Site is provided "as is" and "as available", and without any warranty, express or implied. Tarnelux Holdings hereby disclaims all warranties, express or implied, including but not limited to the implied warranties of merchantability, title, fitness for a particular purpose, non-infringement, and those arising from a course of dealing or trade usage.
17.3 Tarnelux Holdings cannot guarantee that:
Tarnelux Holdings will not be held liable to a player if such services are incorrect, delayed, or not received by the player.
17.4 Tarnelux Holdings does not guarantee that the Site will be free of bugs, security breaches or virus attacks. The Site may occasionally be unavailable for maintenance, upgrades or other reasons. You agree that Tarnelux Holdings shall not be held liable for any consequences to you or any third party that may result from technical problems related to the internet, slow connections, heavy traffic, overload of our or other servers, delays or transmission failures, or any other problem, alteration or distortion of data.
17.5 We do not warrant, endorse or guarantee any content, product, game or service featured or advertised on the Site by a third party.
17.6 Tarnelux Holdings assumes no liability for losses or damages resulting from the insolvency of third parties, including, without limitation, banks holding Tarnelux Holdings' bank accounts.
17.7 You agree that Tarnelux Holdings shall not be liable for:
17.8 You agree that Tarnelux Holdings shall not be liable for any lost Lottery Ticket or Lottery Raffle Ticket Share, or for any failure to Place an Order or purchase a Lottery Ticket or Lottery Raffle Ticket Share, nor for any clerical errors that may be included in a Lottery Ticket or Lottery Raffle Ticket, or for a malfunctioning, defective or erroneous Instant Win Game, whether resulting from human error (or that of one of our service provider's systems) (each an "Incident"). To the extent that an Incident occurs, or we become aware of one, we reserve the right to cancel a Lottery Ticket or an Order, and our sole liability to you, and your sole remedy, will be a refund of the related Order Price.
17.9 You acknowledge that the content of a Lottery Draw or Lottery Raffle Draw, including the official results of any Lottery Draw or Lottery Raffle Draw (collectively, "Lottery Operator Data"), is based on information we obtain from Lottery Operators and Lottery Raffle Operators, and that such content may be incorrect, incomplete and subject to change. We do not warrant, endorse or guarantee the accuracy, timeliness or completeness of any Lottery Operator Data, and you agree to verify Lottery Operator Data via the official website or publications of the relevant Lottery Operator or Lottery Raffle Operator.
17.10 Tarnelux Holdings will use reasonable efforts to ensure that the odds, payout tables, results and prizes it publishes and/or provides are correct. However, Tarnelux Holdings disclaims all liability for such errors, including errors discovered only after prizes have been paid, including, without limitation, where such error is based on human error, malfunction, or incorrect information published by the Lottery Operator or other information sources relevant to the Lottery Draw or Lottery Raffle Draw involved.
17.11 We make no representation and give no warranty regarding your chances of obtaining winning numbers or being entitled to a prize, a share of a Syndicate prize, a Raffle Prize, or any commercial use.
17.12 Tarnelux Holdings does not guarantee that a Lottery Operator or Lottery Raffle Operator will conduct (including correctly conduct) any Lottery Draw or Lottery Raffle Draw, honor a Lottery Ticket or Lottery Raffle Ticket Share, and/or pay any applicable prizes, Syndicate Prize Shares or Raffle Prizes, and you agree that Tarnelux Holdings shall not be liable for the failure of any Lottery Operator or Lottery Raffle Operator in connection with any of the foregoing. Under no circumstances shall Tarnelux Holdings be required to pay you a prize, Syndicate Prize Share, Raffle Prize, or an amount equal thereto, in the event that a Lottery Operator or Lottery Raffle Operator fails to do so for any reason. You hereby waive any legal or equitable claim, right or remedy you may have against Tarnelux Holdings or anyone acting on its behalf arising from your interaction with a Lottery Operator or Lottery Raffle Operator and/or the actions or inactions of a Lottery Operator or Lottery Raffle Operator.
17.13 Tarnelux Holdings is not a Lottery Operator or Lottery Raffle Operator and does not hold or provide Lottery Draws or Lottery Raffle Draws. Your participation in each Lottery Draw or Lottery Raffle Draw and the purchase of any service is voluntary and at your own risk. If you have a dispute with a Lottery Operator or Lottery Raffle Operator, or another user or third party, in connection with the Site and/or a Lottery Draw or Lottery Raffle Draw (and any related prize, Syndicate Prize Share or Raffle Prize), you agree that Tarnelux Holdings is not liable for any claims or damages arising from or related to such dispute. Tarnelux Holdings reserves the right, but has no obligation, to monitor any such dispute.
17.14 Except as expressly stated in our privacy notice, Tarnelux Holdings makes no representation, warranty or condition of any kind, express or implied, regarding the security of any information you may provide or activities you engage in during your use of the Site.
17.15 Tarnelux Holdings shall be liable as expressly provided in these Terms, but shall have no other obligation, duty, contractual or tortious liability (including negligence), or liability for breach of statutory or other duty.
17.16 The provisions of this Section 17 shall survive the termination or expiration of these Terms.
18.1 Under no circumstances shall Tarnelux Holdings or its affiliates, or our respective officers, directors, employees, licensors, assigns and/or agents, be liable for any loss of money, costs, loss of expenses, goodwill, reputation, special, indirect, direct, incidental, punitive or consequential damages of any kind arising from these Terms or resulting from the use of, or inability to use, the Site and/or the Services, even if Tarnelux Holdings has been advised of the possibility of such damages. Some jurisdictions do not permit the limitation or exclusion of liability for incidental or consequential damages, so the above limitations may not apply to you.
18.2 The provisions of this Section 18 shall survive the termination or expiration of these Terms.
18.3 You agree to defend and indemnify Tarnelux Holdings and its affiliates, and our respective officers, directors, employees and agents, from and against any claims, damages, obligations, losses, liabilities, costs and expenses (including, without limitation, attorneys' fees) arising from: (i) your use of, or inability to use, the Site; (ii) any dispute between you and another user, Lottery Operator or Lottery Raffle Operator; or (iii) your breach of the Site Terms.
19.1 These Terms remain in effect until terminated by Tarnelux Holdings. Tarnelux Holdings, at its sole discretion, has the right to terminate your access to the Site, or any part thereof, immediately and at any time (including, without limitation, in the event of a breach of the Site Terms). Tarnelux Holdings shall not be liable to you or any third party for the termination of your access to the Site, or any part thereof. If you object to any provision of the Site Terms or any subsequent amendment thereto, or are dissatisfied with the Site in any way, your sole remedy is to immediately stop using the Site. Upon termination of these Terms, you must cease all use of the Site. This Section 19 (Term and Termination) and Sections 10 (Terms of Services), 15 (Intellectual Property Rights), 17 (Disclaimer of Warranties), 18 (Limitation of Liability) and 19 (Term and Termination), together with any provision that by its nature should survive, shall survive termination of these Terms.
20.1 These Terms, and all rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by Tarnelux Holdings without restriction or notice.
21.1 Tarnelux Holdings reserves the right to discontinue or modify any aspect of the Site at any time. The Site Terms of Use and the relationship between you and Tarnelux Holdings are governed by and construed in accordance with the laws of Belize, without regard to its conflict of laws principles. You hereby waive your right to a jury trial or to participate in a class action. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms. The Site Terms of Use constitute the entire agreement between you and Tarnelux Holdings regarding the Site. If any provision of these Terms is found to be invalid by a court of competent jurisdiction, such invalidity shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect. No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision, and any failure by a party to assert any right or provision under these Terms shall not constitute a waiver of such right or provision. You agree that any legal action you may bring in connection with the Site must be brought within one (1) year of its occurrence. Otherwise, such action shall be permanently barred.
