Version number: 1.0 Last update: Jul 21, 2025
1.1 Welcome to Lotería Del Rey (together with its sub-domains, Content, Marks and Services, the “Site”). The Lotería Del Rey is an associated brand of Tarnelux Holdings Limited, a company incorporated under the laws of Belize, with registration number 000049289 and registered address at Sea Urchin Street, San Pedro Town, Ambergris Caye, Belize.
1.2 This document (“Terms of Use” or “ToU”) along with the Supplemental Games Terms, the Privacy Policy, the Cookie Policy and the Terms of Services (collectively, the “Terms” or the “Site Terms”) sets out the terms and conditions of the contractual relationship between Tarnelux Holdings Limited (“We”, “us”, “our”, the “Company”, “Tarnelux Holdings”) and any person registering with and subsequently accessing the Site as a registered user (“Player”, “User”, “you”, “your”) and, to the extent applicable, to any person accessing the Site as a visitor. You are required to carefully read and accept the Terms when registering an account with Lotería Del Rey. If, at any time, you do not agree with the Terms, you may not use or continue to use the Site.
1.3 Tarnelux Holdings reserves the right to change these Terms of Use including any of the Services specific rules at any time. Should there be any material changes to these Terms, you will promptly be notified of such changes and prior to accessing and using your account for the first time after such changes take place you will be required to expressly re-confirm your acceptance of these Terms. In the event that, following any possible changes, you do not wish to continue using the Services anymore, you may withdraw all your available funds and close your account.
1.4 In the event of minor, non-material changes to these Terms of Use, we will endeavour to promptly notify you any such changes, however we cannot guarantee that at all times we will be able to. You are encouraged to periodically review these Terms of Use, also by checking their date and version number above, to ensure you are referring to the latest available version.
1.5 These Terms and Conditions are published in English and may be published in a number of other languages. In the event of any discrepancy between the English version and versions in other languages, the version most beneficial to you shall prevail.
2.1 Tarnelux Holdings is licensed and regulated in Tobique First Nation by the Tobique Gaming Commission, with license number 0000085 issued on 10/07/2025, enabling it to offer Lottery Messenger Services, Instant Win Games and Lottery-Style Games (the " Games "). Instant Win Games are provided by G Gaming Limited, a company incorporated under the Laws of the United Kingdom holding a license from the UK Gambling Commission enabling it to provide critical gaming supplies. Lottery-Style Games are provided by EU Lotto Limited (“EUL”), a company incorporated and registered in Gibraltar and holding the following Gibraltar Licenses, Betting RGL No 066 and Gaming RGL No. 085. Full information on EUL and the terms applicable to Lottery-Style Games is provided under the Supplemental Games Terms section below.
2.2 At any time, you may verify our License operational status by either:
2.3 The Merchant of Record for LottoGiant.net is Elidessa Limited, which is a company registered in Cyprus (registration number HE 477602 ), with its registered address at Cheilonos 2A, The Riverside Forum, 2nd Floor, 1101 Nicosia, Cyprus. While this agreement is between Tarnelux Holdings Limited and its users, Elidessa Limited takes liability of the funds deposited by the user.
2.4 Tarnelux Holdings Limited operates Lottery Messenger Services as an independent ticket purchasing service and is neither associated with nor endorsed by MUSL, Française des Jeux or Loterías y Apuestas del Estado, nor any company that manages any product for which their services are employed.
3.1 The Site is not intended for individuals under the age of eighteen (18) (or any higher applicable age in the relevant country). If you are under 18 years (or such higher applicable age), you are prohibited from registering an Account (defined below) and using the Services (defined below).
3.2 If it comes to our attention through reliable means that a User is under the age of 18 years (or such higher applicable age) we may, to the extent applicable, cancel that User is Account and/or access to the Site and withhold any winnings existing in the balance.
3.3 It is your responsibility to access and to use the Site and the Services according to the Terms, to the legal restrictions, legality of use requirements, Responsible Gaming Policy (see section 13) and pursuant to all applicable laws and regulations. It is your responsibility to verify that your access and use of the Site and the Services is legal from the territory in which you are playing.
3.4 The Site is intended for private use and recreative purposes only.
4.1 The Site:(i) provides information about leading worldwide official lotteries (each a "Lottery") and lottery raffles (each a “Lottery Raffle”) that are provided by independent official lottery operators (each a "Lottery Operator") and lottery raffle operators (each a “Lottery Raffle Operator”), (ii) enables registered Site users ("Users") to purchase lottery tickets or lottery raffle ticket shares for specific and separate Lottery draws (each a "Lottery Draw") or lottery raffle draws (each a “Lottery Raffle Draw”) by means of the Site’s messenger services (“the Messenger Service”) and to play virtual, games with winning numbers drawn by a certified and tested random number generator, including, but not limited to, Scratchcards, casino-style games, bingo etc. ("Instant Win Games" or “IWG”) and Lottery-Style Games; and (iii) offers Services (defined below) to Users, all subject to and in accordance with these Terms. A complete list of the Lotteries in connection therewith we offer our Messenger Services and the schedule for each Lottery Draw, as well as a complete list of the IWG made available through the Site and relevant pay outs, are displayed on the Site.
4.2 Subject to applicable registration requirements, and your compliance with these Terms, we offer certain services in connection with the Site ("Services"), including, without limitation: the Lottery Ticket Service (see Section 9.2), See Your Ticket Service (see Section 9.17), Syndicate Play Service (see Section 9.6), Lottery Raffle Ticket Service (see Section 9.8), Prize Collection Service (see Section 9.21), Subscription Service (see Section 9.30), Instant Win Games (see Section 9.39), and the Complaint and Disputes Service (see Section 12).
4.3 We hereby grant you permission to access and use the Site, provided that you comply with these Terms and applicable law and do not: (i) copy, distribute or modify any part of the Site without our prior written authorization; (ii) use, modify, create derivative works of, transfer (by sale, resale, license, sublicense, download or otherwise), reproduce, distribute, display or disclose Content, except as expressly authorized herein; (iii) disrupt servers or networks connected to the Site; (iv) use or launch any automated system (including without limitation, "robots" and "spiders") to access and/or use the Site; (v) use the communications systems provided by the Site to send unsolicited or unauthorized commercial communications; (vi) use the Site for fraudulent or deceptive purposes; and/or (vii) circumvent, disable or otherwise interfere with security-related features of the Site or features that prevent or restrict use or copying of any Content or that enforce limitations on use of the Site. We reserve all rights not expressly granted in and to the Site.
4.4 Important notice regarding payment card use on the Site: Internet gambling may be unlawful in the jurisdiction where you are located. If so, you are not authorised to use your payment card to complete transactions on this Site. We recommend that you retain a copy of your transaction records and Tarnelux Holdings’ Site Terms.
5.1 In order to use some of the Services, it is necessary to first create an account (an "Account") and submit certain mandatory information to us in connection with your Account. You may decide whether to submit any information to us, however, if you choose not to submit mandatory information you may be unable to register an Account and use certain Services.
5.2 By submitting your application for opening an Account with you agree to abide by these terms and conditions at all times. You also warrant and represent that you are:
5.3 When creating your Account, you must provide accurate and complete information, including full name, date of birth, residential address, contact e-mail and personal telephone number, and must thereafter keep such details up-to-date.
5.4 It is your responsibility to declare all personal details correctly. We reserve the right to immediately close your account and refuse, withhold and/or void payments if you have disclosed false statements about your personal details, including, without limitation, your age, whether intentionally or not.
5.5 It is your responsibility to provide a valid e-mail address and a valid phone number. We may verify the contact details you provided to us by mean of a validation link sent to your email address and / or a validation SMS sent to your phone number. We reserve the right to suspend your account in the event that we are unable to satisfactorily verify your contact details.
5.7 When creating your Account, you will be assigned a Username based on the email address you provided, and you will be requested to choose a password. You are solely responsible for the activity that occurs in your Account, and you must keep your Account log-in details, including the password, protected and secure any linked e-mail address, personal computer, and device on which your Account is accessible (including, without limitation, by keeping the password(s) protected and screen locked). We also advise you to log out after any gaming session and not to leave your computer unattended when logged in so that you can prevent anyone using your account without your consent. You must notify Tarnelux Holdings immediately of any breach of security or unauthorized use of your Account and in any event, Tarnelux Holdings shall not be held liable for any unauthorized use of your Account other than due to Tarnelux Holdings's fault. For the avoidance of doubt, if one or more bets is placed using your Login Details it will be considered to have been made by you and therefore shall be accepted and deemed valid.
5.8 Without derogating from the foregoing, if you are an (i) employee, director, officer, or Agent of LottoGiant.net or any affiliate entity, or (ii) a person that is connected with the management or operation of a Lottery Draw, including each Lottery Operator and its employees; or (iii) a spouse, de facto partner, parent, sibling, child or close family member of any of the persons mentioned in (i) and (ii) above; or (iv) located in Afghanistan, Canadian Provinces of New Brunswick and Ontario, China, Cuba, Central African Republic, Democratic Republic of Congo, Haiti, Iran, Iraq, Israel, Libya, Myanmar, North Korea, Russia, Somalia, South Sudan, Syria, UK, USA, Yemen, Venezuela or any country blacklisted by the Financial Action Task Force (FATF), or other institutions dedicated to the prevention of money laundering and the use of the financial system for terrorist financing from time to time (“Prohibited Jurisdictions”), or (v) any person listed on the list of designations of the European Union or, the United Nations National Security Council, then you are prohibited from registering an Account and participating or continuing to participate in any Services".
5.9 We reserve the right to add and/or remove any Country to the Prohibited Jurisdictions above.
6.1 Tarnelux Holdings manages Player’s Accounts, calculates the available funds, the pending funds, the betting funds as well as the amount of the winnings. Unless proved otherwise, these amounts are considered as final and are deemed to be accurate.
6.2 You are restricted to opening only one account or having one active account at any point in time. You are only allowed to make deposits to, or request withdrawals from your Account in accordance with Sections 7 “Transfer of funds to your Account - Deposits” and 8 “Transfer of funds from your Account Deposits” below; It is prohibited to sell, transfer and/or acquire accounts to/from other players as well as to transfer funds between Accounts.
6.3 Accounts are not interest bearing. No interest shall be paid on any funds, irrespective of the amount, held in your Account. Tarnelux Holdings is not, and does not purport to be, a financial institution.
6.4 In respect of your Account, at all times, we reserve the right at our discretion to:
6.5 Dormant Accounts
A dormant account is an account, which has a real money balance and that has had no transactions for at least six (6) consecutive months. Tarnelux Holdings may contact you via email sent to the email address listed in your Account up to thirty (30) days prior to your Account becoming inactive. When an account becomes inactive, Tarnelux Holdings reserves the right to charge 5 EUR (or the equivalent in any other currency) per month administrative fee on your account.
7.2 You acknowledge and agree that if (i) you choose to make a transaction on the Site (for example, by paying the Order Price or Purchasing an Instant Win Game) with your credit card; or (ii) there are insufficient funds in your Account to pay for a transaction that you have entered into, then Tarnelux Holdings may charge that credit card or the credit card that you designate in your Account, and you hereby authorize the charging of that credit card (or any replacement card).
7.3 If you choose to use the Subscription Service to submit Orders on a recurring basis, we may collect the Order Prices through a recurring payment using your designated payment method (including by credit card). In connection thereto, Tarnelux Holdings may store your payment credentials including the primary account number, card holder name and expiration date (“Credentials on File”) and submit period charges without further authorization from you, and such authorization shall remain effective until cancelled by you.
7.4 You agree: (i) to only provide valid and current credit card and billing information for yourself; (ii) that we may use the tools, software or services of third party service providers to process transactions on our behalf; (iii) that you shall be liable for any card issuer processing fees in connection with payments and recurring payments; (iv) except as expressly set forth herein, all orders and purchases are final and non-cancellable or non-refundable; (v) if payment is not received by us for any reason from your card issuer, you agree to promptly pay all amounts due to us upon demand and, if applicable, Tarnelux Holdings may charge a reasonable rejected payment fee; and (vi) any failure or inability by Tarnelux Holdings to process any payment hereunder does not relieve you from your payment obligations.
7.5 We reserve the right to impose certain conditions on the use of particular payment methods and to change the payment methods available without giving notice. We do not guarantee that all methods of payment are available at all times.
7.6 Except as expressly stated in these Terms, you acknowledge and agree that any Order Prices, Stake, and fees and/or payments paid by you to Tarnelux Holdings in connection with your use of the Site and any Services and purchases are non-refundable.
7.7 If you reasonably believe that you have been wrongfully charged an amount by us you may notify us and request a refund. The tools within your Account should provide you with the means to do so, and in any event, you may contact us via our Support Service. Please be aware that we will not consider any such refund request unless you include full details of the disputed transaction, including the relevant dates, payment details, and a short explanation as to why the amount is disputed. If we, in our sole discretion, find that an amount has been wrongfully charged we will, as your sole remedy, refund you that amount.
7.8 If you are not (completely) satisfied with our services after making your first purchase with us, you are entitled to request a full refund of that purchase. You may contact Customer Service to make such a request, along with providing full details of the purchase, including the relevant date of purchase, payment details, and a short explanation why you are dissatisfied with our services. Please note that our money back guarantee only applies to your first purchase on the site and not to subsequent purchases. You may request this type of refund up to six months after your first purchase.
7.9 Tarnelux Holdings will not accept the deposit of any funds which it believes has been obtained by unlawful or ill-gotten means and will operate checks on all transactions in order to prevent money laundering. Any transactions which Tarnelux Holdings considers as suspicious will be reported to the relevant authorities.
8.1 During your use of the Site and Services, the following types of money or credit may be transferred to you or to your Account: (i) Prizes; (ii) Syndicate Prize Shares; (iii) the cash value of money that you deposit into your Account for your use on the Site ("Deposits"); (iv) Bonuses, including any promotional monies administered in form of Bonus, such as cashbacks, and/or (v) Refunds. Prizes, Syndicate Prize Shares, Deposits and Refunds are collectively referred to herein as "Real Money". The bonus is credited to your Account, and referred to herein, as "Bonus Money". Your entitlement to any Real Money and/or Bonus Money is subject to and in accordance with these Terms. Bonus Money deposited into Users’ accounts will be valid for a period of six (6) months from the date of deposit. At the end of this period, the Bonus Money will be removed from the User’s account with prior email notification.
8.2 By using our Services, you agree to comply with the following withdrawal limits that apply to Instant Win Games:
8.2.1 Casino-Style Games Withdrawal Limits. Withdrawal limits are determined based on a user's total lifetime deposit amount and are categorized into the following tiers:
To be eligible for any casino withdrawal (including winnings and/or wagers), the User must have wagered a minimum of twice (2x) their most recent deposit amount.
8.2.2 Scratchcard Withdrawal Limits. Withdrawals of funds won from Scratchcards are subject to a maximum monthly limit of $15,000, regardless of user deposit level.
8.3 Use of Real Money. Real Money is transferred to your Account and may be used in connection with your future transactions on the Site (for example Place Orders or purchase an Instant Win Game). You may withdraw any unused Real Money at any time in accordance with Section 9 below.
8.4 Use of Bonus Money. Bonus Money is credited to your Account and may be used solely in connection with your future transactions on the Site (for example to place Orders or purchase an Instant Win Game). You may not withdraw the cash or monetary value of unused Bonus Money from your Account.
8.5 Bonus Credit is not counted as deposited money for the purpose of your deposit limit, but it is counted as money spent for the purpose of your spending limit.
8.6 If you Place an Order or purchase an Instant Win Game via the Site, then we will first debit any available Bonus Money that you have in your Account. If there is insufficient Bonus Money to pay for your transaction, we will debit any Real Money that you have in your Account.
8.9 At least one Order must be Placed, or an Instant Win Game must be purchased before you are permitted to withdraw funds which you deposited in your Account but have not been used for Placing an Order or Purchasing an Instant Win Game.
8.10 You shall be solely and wholly responsible for the reporting and payment of any and all taxes and charges arising from or imposed on amounts paid or transferred to you by the Site under these Terms. You acknowledge and agree that the Lottery Operator or Lottery Raffle Operator might retain a portion of your Prize or Syndicate Prize Share and forward it to the appropriate taxing authority on your behalf.
8.11 To the extent that we credit or transfer you any amounts under these Terms, we will do so in the same currency that you have designated in your Account to make payments to Tarnelux Holdings ("Designated Currency"). You may choose your Designated Currency from a list of currencies that we display on the Site. You may change your Designated Currency at any time by accessing your Account and using the Site Tools. Please be aware that each time you change your Designated Currency, the funds in your Account will automatically be converted into the new currency and we may charge you a currency exchange fee for each such conversion; the amount of the fee is displayed on the Site.
9.1 Overview
These terms govern how you may deposit and withdraw using cryptocurrencies (“Virtual Assets”) on the Tarnelux platform. By using crypto for payments, you confirm that the assets originate from lawful sources, that you control the wallet used, and that you accept these conditions.
9.2 Supported Cryptocurrencies and Networks
Tarnelux currently accepts the following cryptocurrencies and blockchain networks for deposits and withdrawals through its approved payment partner.
Tarnelux reserves the right to amend the list of supported cryptocurrencies and blockchain networks as needed, reflecting operational, technical, or regulatory considerations.
Important:
9.3 Deposits
9.4 Withdrawals
9.5 Wallet Ownership and Self-Hosted Wallets
9.6 Exchange Rates and Volatility
9.7 Compliance and Risk Controls
9.8 Security and Account Protection
9.9 Travel Rule and Data Sharing
9.10 Restricted Jurisdictions
Tarnelux does not process crypto transactions for customers located in, or originating from, jurisdictions subject to sanctions or AML/CFT restrictions. Transactions from such regions will be blocked or returned.
9.11 Amendments
Tarnelux may revise these terms at any time to reflect operational, legal, or regulatory updates. The current version is always available on our website, and continued use of crypto services implies acceptance of any changes.
10.1 Each Lottery Draw or Lottery Raffle Draw is performed by the relevant Lottery Operator or Lottery Raffle Operator. Your participation in each Lottery Draw or Lottery Raffle Draw is subject to the terms and conditions of the related Lottery Operator or Lottery Raffle Operator ("Lottery Operator Rules"). Whilst we provide a complete and detailed overview of each Lottery we offer on the Site, by Placing an Order you agree to independently review and comply with the relevant, applicable rules.
The Lottery Ticket Service
10.2 We (i) make certain tools available on the Site so that Users can complete and submit online orders in connection with the Messenger Services offered by us with respect to Lottery Draws ("Orders"); (ii) engage local representatives to locally purchase a Lottery ticket on our Users' behalf with Lottery Operators in accordance with the User is Order (respectively - "Local Representative"; "Lottery Ticket"); (iii) display the results of Lottery Draws on the Site; (iv) if applicable, collect the winnings from the Lottery Operators and credit the Account (defined below) of an eligible User; and/or (v) if applicable, facilitate the hand-delivery of a Winning Lottery Ticket (defined below) to eligible Users (collectively, the "Lottery Ticket Service").
10.3 In order to participate in the Lottery Ticket Service, Syndicate Play Service (defined below under Section 9.6) or Lottery Raffle Ticket Service (defined below under Section 9.8) you must (i) have registered a valid, and maintain an active, Account; and (ii) comply with these Terms. A user satisfying these terms and lawfully purchasing a Lottery Ticket, Syndicate Share or Lottery Raffle Ticket Share through our Messenger Services accordingly shall be the owner of the purchased Lottery Ticket, Share or Raffle Share (as applicable) at any stage from the purchase of the Lottery Ticket on the User’s behalf or, with respect to Shares or Lottery Raffle Ticket Shares, from the time of successful completion of the transaction as stated in Section 9.14.
10.4 If you wish to use our Messenger Service to participate in a Lottery Draw or Lottery Syndicate or Lottery Raffle Draw, you must use the Site Tools to (i) complete an Order by choosing the type of lottery form and inserting your numbers into each line or choose the type of Lottery Syndicate and the number of shares or choose the Lottery Raffle Ticket and the number of shares (as applicable); (ii) submit the completed Order; and (iii) pay the price for submitting the Order ("Order Price"). Completion, submission and paying for an Order as detailed in this clause shall hereinafter collectively be referred to ”Placing an Order”.
10.5 The Site enables Players to purchase Shares in a possible future Prize derived from a set of Lottery Tickets (“Syndicate Play” or “Syndicate Play Service”). The Syndicate Play Service does not enable you to choose the members of a Syndicate.
10.6 Syndicate Play offers you the opportunity to purchase one or more equal portions of ownership in a Syndicate (“Shares”), to the extent such Shares are available.
We determine:
The Site will display the Total Shares, the Lines played, and the remaining Shares available for purchase in the Syndicate prior to your purchase of any Shares.
10.7 By purchasing a Share, you will not own any specific Lottery Ticket or Line purchased by the Syndicate, which will instead be owned by us as manager of the Syndicate. The portion due to you of any Prize resulting from Winning Lottery Tickets purchased on behalf of a Syndicate (“Syndicate Prize”) will correspond to the percentage of Shares you have purchased of the Total Shares in that Syndicate ("Syndicate Prize Share"). Any Shares not purchased by Site users shall be owned by us.
10.8 The Site enables Players to purchase shares in official Lottery Raffle Tickets in the world’s biggest Lottery Raffle Draws (the “Lottery Raffle Ticket Service”) that are provided by independent official Lottery Raffle Operators.
10.9 To the extent that such shares (“Lottery Raffle Ticket Shares”) are available the following is predetermined:
The Site will display the Total Lottery Raffle Ticket Shares, the pre-printed codes, and the remaining Lottery Raffle Ticket Shares available for purchase in each Lottery Raffle Ticket prior to your purchase of any Lottery Raffle Ticket Shares.
10.10 In the case of a Lottery Raffle Ticket Share, to the extent that such Lottery Raffle Ticket is a Winning Ticket, you may be entitled to a prize (“Raffle Prize”) paid by the Lottery Raffle Operator. The amount of the Prize is determined solely by the Lottery Raffle Operator.
10.11 The portion due to you of any Prize resulting from a winning Lottery Raffle Ticket will correspond to the number of Lottery Raffle Ticket Shares you have purchased of the total number of Lottery Raffle Ticket Shares. The pay-out per Lottery Raffle Ticket Share is displayed on the Site. Any Lottery Raffle Ticket Shares not purchased by Site users shall be returned to the Lottery Raffle Operator.
10.12 The Syndicate Play and Lotter Raffle Ticket Service may not be available in combination with other services or features offered on the Site, including but not limited to our Subscription Service.
10.13 The Order Price
10.14 Confirmation of Service Price Payment
10.15 We stop to accept the submission of Orders for the Lottery Ticket Service and Syndicate Play Service a certain number of hours prior to the performance of the related Lottery Draw by its Lottery Operator ("Cut-Off Time"). We display on the site the amount of time that is remaining until the Cut-Off Time for each Lottery Draw on the Site. We retain the right in our sole discretion to determine the length of the Cut-Off Time. Please be aware that once the Cut-Off Time for a particular Lottery Draw has expired, you will no longer be able to submit an Order for it.
10.16 Following our receipt of an Order and Order Price, we engage a Local Representative to purchase on the User is behalf the related Lottery Ticket from the Lottery Operator. We use commercially reasonable efforts to ensure that each Lottery Ticket complies, and is lodged in accordance, with the timeframes set forth in the related Lottery Operator Rules. You acknowledge that since Lottery Tickets are purchased locally immediately following your submission of the Order, there is no option of timely cancellation, and you agree that your submission of an Order and payment of the related Order Price is final, non-cancellable, and non-refundable (except as expressly set forth in these Terms). In the event of any inconsistency between the numbers appearing on an Order and a Lottery Ticket, the numbers on the Lottery Ticket will prevail.
10.17 You may view scanned copies of your Lottery Tickets or Lottery Raffle Ticket Shares in your Account (the "See Your Ticket Service"). You acknowledge that it takes time to upload scanned copies of Lottery Tickets, and there may be a delay between the time that the Lottery Ticket is purchased and the time that a copy is made available for you to view.
Where the scanned copy of a ticket, as a result of the presence of certain details in the ticket such as optical codes, serial numbers etc. may give rise to possible misuses or abuses, we reserve the right to replace such scanned copy with a graphic representation of the ticket purchased containing the same material elements of such ticket.
10.18 We reserve the right to decline, refuse or limit any Orders placed via the Site and/or to decline or refuse to provide, or to limit the provision of, any Services. No charge will be made for any Order which is not accepted.
10.19 Following each Lottery Draw, the Lottery Operator publishes the related final and conclusive winning numbers ("Winning Numbers"). To the extent that a Lottery Ticket includes Winning Numbers you may be entitled to a cash prize to be paid by the Lottery Operator ("Prizes"). The number of Winning Numbers that you need to obtain to be entitled to Winnings in connection with a Lottery Draw, as well as the amount of a Prize, is determined solely by the Lottery Operator. We use commercially reasonable efforts to publish the official Lottery Draw results, including the Winning Numbers and Prizes, on the Site as soon as possible following official publication thereof by the related Lottery Operator. If your Lottery Ticket is a winning ticket ("Winning Lottery Ticket") then we will send an email to your designated email account and (if you have chosen to participate in our Alert Service) an SMS to your designated mobile phone number, notifying you that the Lottery Ticket is a Winning Lottery Ticket.
10.20 The Site differentiates between the following categories of Prizes:
10.21 If you are entitled to a Jackpot, Locally Taxed Winnings, or a prize of more than US$2,500, then you are responsible for personally collecting the Prize from the related Lottery Operator or Lottery Raffle Operator as applicable in accordance with Clause 9.23 below. Notwithstanding the foregoing, Tarnelux Holdings may, in its sole discretion, offer to collect the Prize on your behalf from the related Lottery Operator or Lottery Raffle Operator and transfer the Prize to you (the "Prize Collection Service"). Please note that you may be required to open a local bank account in the jurisdiction of the Lottery Operator or Lottery Raffle Operator in order to receive your winnings and you shall bear sole responsibility for complying with any such requirements.
10.22 If you are entitled to Secondary Winnings of up to US$2,500 (inclusive) or to any Prize from a Syndicate’s winning ticket, you agree that we will collect the Winnings on your behalf from the related Lottery Operator or Lottery Raffle Operator and transfer the Winnings to your Account in accordance with our Prize Collection Service.
10.23 You expressly acknowledge and agree that
10.24 We use commercially reasonable efforts to transfer the Prize, Syndicate Prize Share or Raffle Prize to you promptly after our actual receipt of the Prize, Syndicate Prize Share or Raffle Prize from the Lottery Operator or Lotter Raffle Operator. You acknowledge and agree that if, for any reason, the Lottery Operator or Lotter Raffle Operator fails to deliver the Prize or Syndicate Prize to us, then
10.25 If you are required to, personally collect your Prize directly from the related Lottery Operator or Lotter Raffle Operator, we will arrange for one of our representatives to meet you at our offices (or another location of our choice) in the country of the Lottery Operator or Lotter Raffle Operator ("Territory") and hand-deliver your Winning Lottery Ticket or Lottery Raffle Ticket Share to you. You agree to cooperate with Tarnelux Holdings, or its representative, to facilitate you taking possession of the Winning Lottery Ticket or Lottery Raffle Ticket Share. You agree that prior to you taking possession of your Winning Lottery Ticket or Lottery Raffle Ticket Share you must first sign a legal waiver and release stating that you (i) have taken, or are taking, possession of the Winning Lottery Ticket or Lottery Raffle Ticket Share; (ii) are personally responsible for collecting the Prize directly from the related Lottery Operator or Lottery Raffle Operator; and (iii) and you waive any legal or equitable claims, rights or remedies you may have against Tarnelux Holdings, and the Local Representative, with respect to your collection, or non-collection, of the Prize. Under no circumstances shall Tarnelux Holdings have any obligation to pay you an amount equal to what a Lottery Operator or Lottery Raffle Operator may fail to pay you in connection with any Prize.
10.26 Tarnelux Holdings reserves the right to oblige Players to receive Prizes equivalent to US$ 100,000.00 (one hundred thousand US dollars) or more in a handover ceremony open to media of Tarnelux Holdings’s choice and to give one or more interviews. The Player may still choose to stay anonymous.
10.27 If you are not located in the Territory, then you acknowledge that you may need to travel to the Territory to personally collect your Prize, Syndicate Prize Share or Raffle Prize, as applicable ("Travel"). You are solely responsible and liable for your Travel to and from the Territory, and (except to the extent expressly set forth in Section 9.24 below) all of your related costs and expenses, including, without limitation, travel, accommodation, and subsistence costs.
10.28 Notwithstanding Section 9.27 above, if you
10.29 If you Travel to collect your Prize, Syndicate Prize Share or Raffle Prize, as applicable, then you agree that you remain solely responsible and liable for, and shall:
The Subscription Service
10.30 The Site enables you to automatically participate, by means of our Messenger Service, in a specific Lottery on a periodic basis (the "Subscription Service").
10.31 If you elect to participate in the Subscription Service and subscribe to a specific Lottery, then we will utilize our Messenger Services in order to allow you to participate in each future Lottery Draw of that Lottery. You acknowledge that the frequency of Lottery Draws each week depends on the specific Lottery that you are choosing to subscribe to (for example, some Lotteries have a draw once a week, whereas others have a draw two or three times per week).
10.32 You may choose to simultaneously join an unlimited number of subscriptions (for different Lottery Draws).
10.33 By default, your participation in any of the Lotteries through the Subscription Service will be based on the Order numbers that you designate when you commence participating in the Subscription Service ("Subscription Order Numbers"). You may use the Site Tools, at any time, to replace the Subscription Order Numbers with the Order numbers that you have designated in the 'My Numbers' feature of your Account.
10.34 You agree that your subscription, and related payment obligations, will remain active until such time as you use the Site Tools to suspend or deactivate your participation in the Subscription Service, which you may do at any time (you may also use the Site Tools to reactivate your participation in the Subscription Service).
10.35 For such time as you are participating in the Subscription Service, you will be debited the Order Price for each Lottery Draw that you play.
10.36 We endeavor to purchase on the user is behalf each Lottery Ticket as soon as the Site begins to accept Orders for a Lottery Draw, and therefore you acknowledge that if you decide to suspend or deactivate your participation in the Subscription Service, you may still be charged, and you agree to pay, the Order Price for the next-to-occur Lottery Draw.
10.37 You acknowledge that the Order Price for each Lottery Draw may be subject to change for a number of reasons including, without limitation:
10.38 You agree that we may automatically debit your Account in connection with your participation in the Subscription Service. If your Account does not contain adequate funds to pay for your participation in the Subscription Service then (i) we will charge your payment method (for example, the credit card that you have designated in your Account), and you hereby authorize us to do so; or (ii) we will not purchase on your behalf your Lottery Ticket, in which event we will send an email to your designated email address notifying you that the transaction was not carried out due to insufficient funds.
Instant Win Games.
10.39 The Site enables users to play Instant Win Games, such as Scratchcards. You may purchase one or more Instant Win Games participations. The sum of money staked for any Instant Win Game, including any service fees (the "Stake") is displayed in the Instant Win Games section of the Site. The Prize to which you may be entitled in case of a winning Instant Win Game is also displayed in the Instant Win Games section of the Site.
10.40 Each Instant Win Game has a different Stake, different Prizes, and a different pay-out table (the “IWG Prize”). The game rules and pay-out tables of all the Instant Win Games are displayed on the Instant Win Game section of the Site. We encourage you to carefully read the rules prior to purchasing an Instant Win Game.
10.41 If you wish to use our Services to purchase an Instant Win Game, you must use the Site Tools to
10.42 If a Purchased Instant Win Game participation is not played within two months from the date of Purchase of the Instant Win Game participation, we reserve the right to play the Instant Win Game on your behalf or cancel the Instant Win Game or take any other action, at our discretion. Any Prize won will be paid out to your Account.
10.43 If you win an Instant Win Game, the Instant Win Game Prize will be transferred to your Account. You expressly acknowledge and agree that the Instant Win Game Prize may be subject to taxes, charges, withholdings and other deductions and you will be solely and wholly responsible to report and pay all applicable taxes, charges, withholdings, and deductions.
10.44 The Company reserves the right to discontinue or to alter Instant Win Games formats, or add ew Instant Win Games at its sole discretion, without providing reasons.
10.45 You acknowledge that:
a) When entering the Site and participating in the Instant Win Games provided, you do so at your own risk.
b) The Company shall not be responsible for any downtime, server disruptions, lagging, or any technical or political disturbance to the IWGs. In the event of a malfunction, all Instant Win Games are void. Refunds may be given solely at the discretion of the Company.
c) If there is (or if you are later notified) that there is or has been a malfunction in an IWG or its interoperability, any Stake made during such malfunction shall be deemed invalid and the result, null and void, regardless of whether Winnings have been paid out. Winnings obtained in respect of a malfunctioning Instant Win Game shall remain the property of the Company. Any Stake from said Winnings played in any subsequent Instant Win Game round or rounds and the resulting shall also be deemed invalid and any result, null and void. You will be obliged to return any Winnings obtained under this clause immediately to the Company, whether or not upon demand.
d) To the fullest extent permitted by law, the Company disclaims all liability for any cost, expense loss, damage, claim and/or liability to you (the Player) or any third party, howsoever arising, in relation to the Site or its content, or your use of the Site or participation in any Instant Win Game; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines of failure, any person’s misuse of the Site or its content or any errors or omissions in content. In any case, the Company’s respective maximum liability arising out of or in connection with any of the foregoing events, whether in contract, tort, breach of warranty or otherwise, shall not exceed €100 in any particular instance.
12.1 In the event that the processing of an Order or a Purchase, once it has been Placed or Purchased, is interrupted by a system failure of any nature and is not capable of completion, the amount of the Order or Purchase, as applicable will be refunded to your Account.
12.2 We reserve the right to terminate Placed Orders and Stakes without prior notice, whenever we deem this necessary due to software or other errors.
12.3 In the event that any information, including, without limitation, odds and pay tables, is incorrectly published on the Site, we will take action in order to rectify and amend the data in our system so as to reflect the correct information. Any winnings which are affected by the publishing of incorrect information will also be accordingly amended.
13.2 When submitting a complaint, please ensure to include clear information regarding your identity and all relevant details which gave rise to the dissatisfaction so that we can clearly identify the issue of concern. We use commercially reasonable efforts to respond as quickly as possible and will do so within 10 days from the date on which the complaint was submitted to us (extendable by 10 further days, if necessary).
13.4 Both Parties must abide by the decision of the Alternative Dispute Resolution. For very serious complaints, if you are not satisfied with the resolution of your complaint by Tarnelux Holdings & eCOGRA ultimately, you reserve the right to submit the complaint to the Tobique Gaming Commission, not less than seven (7) days and not more than six (6) months after date on which the subject matter of the complaint first arose.
13.5 For complaints relating to data protection matters, please refer to the Privacy Policy.
13.6 Tarnelux Holdings commits itself in order to give a response for complaints within a reasonable timeframe from the date on which the competent authority has provided the communication.
14.1 Tarnelux Holdings is committed to and encourages a responsible attitude towards betting and gaming, and in this regard we: (i) prohibit anyone under the age of 18 years (or the applicable age in the relevant country) from registering an Account and using our Services and purchasing Instant Win Games; (ii) recommend that all Users establish limits for participating in Lottery Draws and purchasing Instant Win Games; and (iii) do not recommend that Users turn to Lotteries or Instant Win Games as a source of income or as a way to recoup debt. If you feel that you are using our Services or Purchasing Instant Win Games in an irresponsible way, we encourage you to stop using and close your Account by using the Site Tools that we make available on the Site to do so. These include the following:
14.2 If you wish to increase an exclusion or decrease a financial limit, these shall become effective immediately upon receipt of notification. If you would wish to increase a financial limit set by you, such change shall only take place twenty-four (24) hours after the request has been received.
14.4 We will use our reasonable endeavors to enforce our responsible gambling policies, to provide you with support and with assistance and guidance in the use of our Responsible Gaming tools; nevertheless, we do not accept any responsibility or liability if you continue gambling and/or seek to use the Site with the intention of deliberately avoiding the relevant measures in place and/or we are is unable to enforce such measures for reasons beyond our reasonable control.
15.1 The content on the Site, including without limitation, the text, documents, descriptions, products, technology, software, graphics, photos, sounds, videos, interactive features, and services (collectively, the "Content") and the trademarks, service marks and logos contained therein ("Marks"), are the property of Tarnelux Holdings and/or its licensors, and may be protected by applicable copyright, trademark, patent or other intellectual property laws and treaties. Content may include information about lotteries in general, Lottery Draws and the results and prize money in connection with the foregoing, and information regarding the odds of winning a Lottery Draw. Tarnelux Holdings and/or its licensors reserves all rights not expressly granted in and to the Site and the Content.
15.2 Content on the Site is provided to you "AS IS" for your information and personal use only and may not be used, modified, copied, distributed, transmitted, broadcast, displayed, sold, licensed, de-compiled, or otherwise exploited for any other purposes whatsoever without our prior written consent. If you download or print a copy of the Content for personal use, you must retain all copyright and other proprietary notices contained therein. “theLotter”, theLotter logo, "Your Global Lottery Agent" and other marks are marks of Tarnelux Holdings or its affiliates. All other trademarks, service marks, and logos used on the Site are the trademarks, service marks, or logos of their respective owners.
16.1 The Site may contain links to third party websites that are not owned or controlled by Tarnelux Holdings. We are not affiliated with, have no control over, and assume no responsibility for the content, privacy notices, or practices of any third-party websites. You expressly release Tarnelux Holdings from any and all liability arising from your use of any third-party website. Accordingly, we encourage you to read the terms and conditions and privacy notice of each third-party website that you may choose to visit.
17.1 This section applies whether or not the Services provided under the Site are for payment. Applicable law may not allow the exclusion of certain warranties, so to that extent certain exclusions set forth herein may not apply.
17.2 The site is provided on an "as is" and "as available" basis, and without warranties of any kind either express or implied. Tarnelux Holdings hereby disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, title, fitness for a particular purpose, non-infringement, and those arising by statute or from a course of dealing or usage of trade.
17.3 Tarnelux Holdings cannot and does not guarantee that:
Tarnelux Holdings shall be not held liable to a player with respect to such services in case they are incorrect, delayed or not received by the player.
17.4 Tarnelux Holdings does not guarantee that the site will be free of bugs, security breaches, or virus attacks. The site may occasionally be unavailable for routine maintenance, upgrading, or other reasons. You agree that Tarnelux Holdings will not be held responsible for any consequences to you or any third party that may result from technical problems of the internet, slow connections, traffic congestion, overload of our or other servers, delay or failure in transmission, or any alteration or distortion of data.
17.5 We do not warrant, endorse, or guarantee any content, product, game, or service that is featured or advertised on the site by a third party.
17.6 Tarnelux Holdings shall have no responsibility for loss or damage due to insolvency of third parties, including, without limitation, banks maintaining Tarnelux Holdings's bank accounts.
17.7 You agree that Tarnelux Holdings shall not be liable for any:
17.8 You agree that Tarnelux Holdings shall not be liable for any lost lottery ticket or lottery raffle ticket share or failure to lodge a form or purchase a lottery ticket or lottery raffle ticket share, or for any clerical errors that may be included in a lottery ticket or lottery raffle ticket share, or for a malfunctioning instant win game, whether such failure, malfunction or error arises from our, or one of our service provider is systems, human error (each an "incident"). To the extent that any incident arises, or we become aware of any incident, we reserve the right to cancel a lottery ticket, an Order, or an Instant Win Game participation, and our sole liability to you, and your sole remedy, shall be a refund of the related order price.
17.9 You acknowledge that content regarding a lottery draw or a lottery raffle draw, including the official results of any lottery draw or lottery raffle draw (collectively, "lottery operator data"), is based on information that we obtain from lottery operators or lottery raffle operators and such content may be incorrect, incomplete, and subject to change. We do not warrant, endorse, or guarantee the accuracy, currency, or completeness of any lottery operator data and you agree to verify lottery operator data via the website or official publications of the relevant lottery operator or lottery raffle operator.
17.10 Tarnelux Holdings will use reasonable efforts to ensure that the odds, pay tables, results and prizes published and/or provided by it are correct. However, Tarnelux Holdings shall have no liability whatsoever for such errors, including errors which are discovered only after prizes have been paid out, including, without limitations, in case where such error is based on human error, malfunction or incorrect information that is published by the lottery operator or other sources of information relevant to the lottery draw or lottery raffle draw involved.
17.11 We do not make any representation or warranty regarding your chance of obtaining winning numbers or of being entitled to a winning, a prize, a syndicate prize share or raffle prize or usage of trade.
17.12 Tarnelux Holdings does not guarantee that a lottery operator or lottery raffle operator will perform (including properly) any lottery draw or lottery raffle draw, honour a lottery ticket or lottery raffle ticket share and/or, pay applicable prizes, or syndicate prize share or raffle prizes, and you agree that Tarnelux Holdings will not be responsible for the failure of any lottery operator or lottery raffle operator in connection with any of the foregoing activities. In no event will Tarnelux Holdings be required or liable to pay you any prize, syndicate prize share, raffle prize or amount equal to the prize, the syndicate prize share or raffle prize, in the event that a lottery operator or lottery raffle operator fails to do so for any reason. You hereby waive any legal or equitable claims, rights or remedies you may have against Tarnelux Holdings or anyone acting on its behalf that arises from your interaction with a lottery operator or lottery raffle operator and/or the actions or inactions of a lottery operator or lottery raffle operator.
17.13 Tarnelux Holdings is not a lottery operator or lottery raffle operator and does not hold or provide lottery draws or lottery raffle draws. Your participation in each lottery draw and/or lottery raffle draw and/or an instant win game and purchase of any service is voluntary and at your sole risk. If you have a dispute with a lottery operator or lottery raffle operator or any other user or third party in connection with the site and/or a lottery draw and/or lottery raffle draw and/or instant win game (and any prize, winning, syndicate prize share or raffle prize in connection thereto), you agree that Tarnelux Holdings is not liable for any claims or damages arising out of or connected with such a dispute. Tarnelux Holdings reserves the right, but has no obligation, to monitor any such dispute.
17.14 Except as expressly stated in our privacy notice, Tarnelux Holdings does not make any representations, warranties, or conditions of any kind, express or implied, as to the security of any information you may provide or activities you engage in during the course of your use of the site.
17.15 Tarnelux Holdings shall be liable as expressly provided in these terms, but shall have no other obligation, duty, or liability whatsoever in contract, tort (including negligence), breach of statutory duty or otherwise.
17.16 The provisions of this section 16 shall survive the termination or expiry of these terms.
18.1 Under no circumstances shall Tarnelux Holdings, or our affiliates, and our respective officers, directors, employees, licensors, assigns and/or agents be liable for any loss of money, cost, expense loss, goodwill, reputation, special, indirect, direct, incidental, punitive or consequential damages of any kind that arises under these terms or that results from the use of, or the inability to use, the site and/or the services, even if Tarnelux Holdings has been advised of the possibility of such damages. Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitations may not apply to you.
18.2 The provisions of this section 17 shall survive the termination or expiry of these Terms.
18.3 You agree to defend, indemnify, and hold harmless Tarnelux Holdings and our affiliates, and our respective officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs and expenses (including but not limited to attorney's fees) arising from: (i) your use of, or inability to use, the Site; (ii) any dispute between you and another User or Lottery Operator or Lottery Raffle Operator; or (iii) your violation of the Site Terms.
19.1 These Terms are effective until terminated by Tarnelux Holdings. Tarnelux Holdings, in its sole discretion, has the right to terminate your access to the Site, or any part thereof, immediately at any time (including, without any limitation, for a breach of the Site Terms). Tarnelux Holdings shall not be liable to you or any third party for termination of your access to the Site, or any part thereof. If you object to any term or condition of the Site Terms, or any subsequent modifications thereto, or become dissatisfied with the Site in any way, your only recourse is to immediately discontinue use of the Site. Upon termination of these Terms, you shall cease all use of the Site. This Section 18 (Term and Termination) and Sections 9 (Terms of Services), 14 (Intellectual Property Rights), 16 (Warranty disclaimers), 17 (Limitation of Liability), and 18 (Term and Termination), and any provision which by its nature should survive, shall survive termination of these Terms.
20.1 These Terms, and any rights and licenses granted hereunder, may not be transferred, or assigned by you but may be assigned by Tarnelux Holdings without restriction or notification to you.
21.1 Tarnelux Holdings reserves the right to discontinue or modify any aspect of the Site at any time. The Site Terms and the relationship between you and Tarnelux Holdings shall be governed by and construed in accordance with the laws of Belize, without regard to its principles of conflict of laws. You hereby waive the right to a jury trial or to participate in a class action. The UN Convention on the International Sale of Goods shall not apply to these Terms. The Site Terms shall constitute the entire agreement between you and Tarnelux Holdings concerning the Site. If any provision of these Terms is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect. No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and a party's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision. You agree that any cause of action that you may have arising out of or related to the site must commence within one (1) year after the cause of action accrues. Otherwise, such cause of action is permanently barred.
